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Fine Tuning Your Organization for Optimal Performance
Click to learn about:
East Tennessee's Premier SLII (Situational Leadership II) Partner

Welcome to our new website! Some sections are still under development...
Click to learn about:
East Tennessee's Premier SLII (Situational Leadership II) Partner
+ Tools and Experience: We can help with the experience that may not be available on your team. Our goal is to end the friction, the frustration, the waste. Together we diagnose, align on a plan, enact the plan, adjust when needed, then measure the results.
+ Organizational Improvement: Aligning talent capabilities with your business goals.
+ Process Optimization: Reduce cycle time, waste, defects, rework, frustration. Increase profits, customer satisfaction, and overall productivity.
+ Workshops are focused on results: You have don't have time or funds for feel-good training. We only provide proven tools and methodologies.
+ Workshops focus on new behaviors: You need your people to thrive with new ways of thinking and working. We show you how to increase your effectivness.
+ Workshops focus on new capabilities: Your people need new skills and tools that deliver better results than in the past. We provide proven skills and tools real people can take back to work to start getting better results immediately.
+ Interested in a Lunch and Learn or a Demo? Please contact me.
+ Facilitation focused on your outcomes: If you need a single decision, a strategic plan, or anything in between, we focus on helping you acheive your outcomes.
+ External facilitation ensures everyone is heard: Most meetings suffer from a few people talking all the time while no one else can be heard. Everyone must be heard for the best outcome.
+ Full tool box and 20 years of experience: We design and facilitate meetings and offsites that are fast-paced, inclusive, visual, interactive, and deliver results.
+ Award-Winning Facilitator: Three-time award-winning facilitator from International Association of Facilitators (IAF) for results realized. (see some examples below)
1. Understand your challenge - we discuss some of your most pressing business challenges in full confidentialty, dissect the complexity, prioritize, and define a goal.
2. Propose and align on a solution - based on years of experience and a proven tool box, we will align on a solution (or solution set) that will deliver results.
3. Implement the solution - whether it's consulting, training, facilitation, or a combination, we will effectively deliver the solution, measure milestones, and stay in constant communication.
4. Measure results - did the solution hit the goal we defined and are we delivering the expected results? Continuously improve.
Process redesign resulted in reducing acquisition time for a strategic subsystem from four weeks to nine days with 20% cost reduction. Process mapping analysis identified many non-value-adding activities. Senior management quickly approved moving to a more flexible, cost-effective, and reliable vendor. Key learning: "Making non-value-adding activities visible highlights the time and cost wasted."
Process redesign resulted in 40% decrease in acquisition time and 60% increase in offer acceptance rate for critical technical roles. Increase 20% acceptance rate for common technical roles. Process redesign eliminated redundancies, reduced cycle time, and reduced data input errors by >90%. Plan for a new +$100k automated system was eliminated since current system was fully capable of handling the new process. Key learning: "Make your process visible, optimize your process, then automate where appropriate".
Using a novel, structured and facilitated pre-mortem team brainstorming method, an engineering team produced an N+2 product two years in advance of plan (skipping N+1 plan), creating an estimated $200 million in additional revenue over four years. Cross-company, multi-disciplinary team brainstormed designs for three novel subsystems. Key learning: "Give up your pride; assemble a diverse team and utilize expertise from outside your immediate organization".
Teamed with Korean region president and local HR to create and deploy a seven-course leadership development program with coaching. Results included 75% of succession roles ready in six months and decline of annual attrition in key roles from 10% to zero. Unexpected benefit: two senior technical people re-joined the organization due to resulting leadership and organizational cultural change.
Teamed with regional GM and local HR team to design and deploy a customized leadership development/coaching program. Program Capstone included facilitating team through a process to develop a 3-year strategic plan for explanding profitable regional manufacturing capabilities by 5x. Deployment of plan saw a >6x increase in under three years.
Teaming with company executives, legal, and HR, designed and deployed a global training course to help employees make better decisions around handling sensitive customer information using a "You Make the Call" interactive approach while eliminating a boring lecture by Legal. Solution closed a pervasive philosophical conflict between Legal and CTO. Two top customers were so impressed I consulted with them to develop their own customized internal courses.
Seeking to close a pervasive gap between algorithm designers and software development, adapted process mapping tool to algorithm development process. Team of software engineers developed and released four new custom features being requested but not delivered. Algorithm developers could now focus on the N+1 product development. New features resulted in over $20M in unexpected revenue and other benefits.
Visualizing complex system installations at customer sites using Process Mapping tool indicated two root causes keeping cycle times stuck between 90-120 days. The visual aspect of process mapping convinced senior management to accept and implement the re-engineered process. Results included <15 day installation, inceased sales and a re-design of Design Engineer processes to implement on other products.
Teaming with Japan regional GM and local HR Leader, designed and implemented four-part virtual training/coaching for ten Service Managers developing skills to be more effective in global meetings by confidently being more assertive to get better results. After six months, every manager reported at least one success story and non-Japan colleagues noted a tremendous improvement.
Assembling a very sophisticated microscope subsystem required >20 hours labor due to assembly/test process redundancies. Process mapping tool highlighted and made visible redundancies to senior management resulting in acquiring a long-requested specialized alignment fixture. Result was reduction in cycle time (20 hrs to 4 hrs), 3-month ROI on fixture vs. 18-month expected, and a >20% decrease in long-tool downtime at customer sites by using an adapted field-capable fixture.
Trained and coached 30 engineers to create and deliver effective presentations for company's first Global Engineering Symposium. Many engineers had zero presentation experience and limited skills. Coached >50 engineers to effectively deliver short core messages for poster board sessions. CTO noted positive impact of training and coaching as he was delighted not to be "excessively bored". All presenters were much more confident and capable. Questioning and Answering skills also played a key role.
With doubling of global Customer Service Engineer workforce, many new employees were new to customer service and new to semiconductor industry. Course delivered fundamental and customized customer service skills. A key feature noted by company Executives was a "Customer's Customer" exercise. Exercise was later adapted to sales training, technical brainstorming sessions, and an Executive offsite.
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